Terms & Conditions

These are our terms and conditions for the use of our website cocoa-angel.com and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Cocoa Angel may at any time make changes to or remove part of this website without any liability to customers for such changes. Cocoa Angel reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

1. You are not a minor or otherwise legally incapable of entering into a binding contract.

2. The personal details which you give us on registration are fully complete and accurate.

3. You are not using a false name or the name of any other person or body which you are not authorised to use.

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Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

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Cancelling an order

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.

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Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

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Delivery

You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Cocoa Angel assumes no responsibility for damages during transport or damages caused from any delays beyond its control.

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Returns Policy

We aim to bring you the very best, however if our goods arrive damaged or faulty in anyway please contact us either by email hello@cocoa-angel.com or phone, within 7 days and before returning. We will send a replacement chocolate delivery within 7 working days or refund your money (excluding postage). This does not affect your statutory rights as a consumer.

You may cancel your chocolate order up to and within 14 days of delivery (commencing the day after goods have been received by the customer) in accordance with the Distance Selling Directive (2000). A refund will be made, excluding postage, within 14 days of cancellation. We request all items are returned at the customers cost. Returned chocolates must be in perfect condition and un-opened and be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition for re-sale and any breakages or damages cannot be refunded.

No products may be returned to Cocoa Angel without the prior written consent of Cocoa Angel and are subject to a return charge.

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Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

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Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.